Quality Care

The staff at PharmacyAssist have extensive Pharmacy and Quality Care knowledge, which enables them to provide pharmacies with assistance in implementation and maintenance of your Quality Care program.

This is carried out by:
  • Preparation of a customised Quality Care manual and procedures portfolio
  • Preparation and despatching of quarterly pre-assessments
  • Storage of all completed quarterly pre-assessments
  • Supply of requested materials and signage
  • Review updated Quality Care Standards to ensure that they are being adhered too by the pharmacy and staff
  • Advice and assistance with maintaining required documentation that is required to be completed by the Pharmacy and Quality Care Co-ordinator
  • Assistance with the implementation of updates to the Quality Care Standards
  • Attend audit on behalf of pharmacy if requested
  • Assist with the completion of any remedial action that may arise during Quality Care audit
  • Ongoing support and assistance

The benefits that pharmacies can look forward too with engaging PharmacyAssist in regard to Quality Care being implemented into your pharmacy is:

  • Improves systems within the pharmacy
  • Having a system that is easy to use and is an effective business tool
  • Having a system that improves customer service and loyalty, which improves business overall
  • For multiple owner pharmacies, having uniformed procedures in all of your stores
  • Making sure the focus is within the correct area of the pharmacy – Your Customers!
  • Frees up Pharmacists time by having procedures established
  • Assists with staff confidence and staff communication
  • Assists pharmacy staff understanding the expectations of what is required of them by the pharmacy management
  • Making the staff inductions process straight forward and uncomplicated
  • Helps makes a difference to the community by being a Quality Care 2020 Approved Pharmacy

Meet Our Team

Yasmin Wiltshire

Owner

Yasmin has over 35 years of extensive experience within the retail pharmacy and management roles. With a strong retail and customer service background, Yasmin has worked in many different areas within the pharmacy industry which brings a wealth of knowledge and insight into the processes needed to help pharmacists and their staff with the implementation of Quality Care.

Tamara Wharton

Consultant

Tamara has over 25 years of retail, merchandising and head office experience within the pharmacy and administration industry and still has a passion for health & wellbeing and wanting to assist pharmacies to reach their full potential. Tamara successfully completed external study and obtained a diploma of Project Management and diploma of Graphic Design.

Samantha Wiltshire

Officee Administrator

Samantha has a combined 11 years of both community retail pharmacy and administration experience.  This wealth of experience and knowledge is pivotal for Pharmacy Assist as Samantha is instrumental in maintaining policies & procedures, internal systems, and structure of all our clients. 
Samantha has successfully completed a certificate 3 in Business Administration.

Contact Us

If you have any questions or concerns, please contact us.

Postal address:

  • P.O Box 1722 Capalaba, Qld, 4159

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